NHS Borders is looking to recruit volunteers who can help gather feedback from patients, their families and carers to help improve healthcare services.
Involving volunteers in gathering patient feedback is one of the recommendations from a recently published report from the Scottish Health Council* ‘Listening and Learning - How Feedback, Comments, Concerns and Complaints can improve NHS services in Scotland’. The report found that NHS Boards have made progress since the introduction of the Patient Rights (Scotland) Act 2011** and recommends that NHS Boards need to use the learning from all types of feedback and complaints more effectively to continually improve their services. Although the report concluded that NHS Boards are getting better at listening to people who use healthcare services it recommends that they need to do more to make people aware of the value of giving feedback.

Evelyn Fleck, NHS Borders Nursing Director said: “We welcome the Scottish Health Council report and will be reviewing all of the recommendations to see what lessons we can learn. We are committed to developing a culture of openness where we actively seek the views of patients, their families and carers. I hope that there are people in the Borders that will be able to volunteer with us to help seek the views of patients and improve the way we deliver our services.”

To find out more about this volunteering opportunity, or to register your interest please contact Amie Blackaby – Volunteer Coordinator on 01896 827470, email amie.blackaby@borders.scot.nhs.uk or register online at www.nhsborders.org.uk


Notes to Editors

*The Scottish Health Council was set up in 2005 to improve how the NHS in Scotland involves people in decisions about health services. In particular, it works with NHS Boards to help them achieve high standards of Patient Focus and Public Involvement.

The Scottish Health Council is now part of Healthcare Improvement Scotland. The full report is available at www.scottishhealthcouncil.org/listening.aspx
**The Patient Rights (Scotland) Act 2011 gave all patients a new legal right from April 2012 to give feedback (both positive and negative) or comments, or raise concerns or complaints about the healthcare they have received.  The Act also requires that NHS Boards encourage, monitor and learn from the feedback and complaints they receive.

Please contact the Communications Team on 01896 828287 / 8261 for further information.