Quick Reference Guides to help with NHS mail

The first QRG Navigating Around

  • Introduces the NHS Mail 2 environmentEmail _picture
  • Familiarises you with accessing your email and calendar
  • Explains how to access your personal contacts and those in the Health and Social Care Directory
  • Introduces Tasks
  • Shows you how to access the Settings

The QRG titled Open a Shared Mailbox is a one page overview detailing how to access the mailbox (might be a useful one to print out!)

Email Management guides you in:

  • marking an email as High Medium or Low Priority
  • marking an email  as sensitive or confidential
  • Receiving and sending attachments – DO NOT SAVE ANY ATTACHMENTS TO LAPTOPS WHICH LEAVE THE PHARMACY OR  NON SWAN (USED TO BE N3) CONNECTED PCs
  • Adding Email Signatures
  • Adding Out of Office Messages

The final guide is Mailbox Management this contains information on

  • How to create and manage folders within NHS mail (very useful in shared mailboxes)
  • How to manage your mailbox quota
  • How to create categories (handy hint, in a shared mailbox the categories could be customised to display a staff member’s name so you know who is actioning a message).