Walk-in Clinic at Hawick Community Hospital
NHS Borders opened a new Walk-in Clinic at Hawick Community Hospital on 28 April 2026 as part of a Scottish Government-funded programme to improve access to primary care. The clinic provides patients with an additional option for same-day assessment of new and urgent health concerns.
The Walk-in Clinic complements existing GP and community health services. It is designed to help patients with new, short-term health problems that need timely assessment but are not emergencies. Patients can continue to contact and be supported by their own GP practice in the usual way.
During the pilot phase, opening days and times may change at short notice. This helps ensure the service remains safe, effective and sustainable for patients and staff. Any changes will be published on this webpage and on our Facebook page.
The information below explains who can use the service, when it is open and the type of care it can provide.
Who can use the service?
The service is available to patients registered with:
- Jedburgh Health Centre
- Newcastleton Health Centre
- Mairches Medical Practice (O'Connell Street, Hawick)
- Selkirk Medical Practice
- Teviot Medical Practice, Hawick
The service is not available to:
- Children under 2 years of age
- People who are pregnant
These patients should continue to contact their usual GP practice or another appropriate healthcare professional.
When is the Walk-in Clinic open?
Tuesday to Friday, 12 noon to 8.00 pm
Opening days and times may change during the pilot phase. Please check this webpage for the latest information before attending.
How do I access the service?
Appointments cannot be booked in advance. Please do not phone Hawick Community Hospital to request an appointment.
To access the service, you must attend the clinic in person. Patients will be allocated an appointment on arrival, subject to availability.
Depending on your needs, you may be seen by a GP, Advanced Nurse Practitioner or Nurse.
The clinic operates within a safe daily capacity. If all available appointments have been allocated, staff will advise you on the most appropriate alternative service.
What can the clinic help with?
The service is for new health concerns that have started within the past two weeks, including:
- Pain or fever
- Throat, ear or chest infections
- Bladder or urine problems
- Skin conditions, including infections and rashes
- Stomach or bowel problems
- Muscle, joint or back pain
- Headaches or dizziness
- Changes or flare-ups in existing health conditions, such as an asthma attack
What is the clinic not suitable for?
- Medical emergencies, such as chest pain, severe bleeding or severe breathing difficulties (call 999)
- Minor injuries, such as sprains, suspected broken bones or minor burns (call 111)
- Ongoing management of long-term health conditions
- Repeat prescriptions or medication reviews
- Blood tests
- Routine sexual health checks
- Sick notes (fit notes)
- Vaccinations
If you attend with a condition that is not urgent or would be better treated elsewhere, staff will direct you to the most appropriate service.
Why are we running a pilot?
We know people want prompt access to advice and treatment when a new health problem arises. This pilot gives us the opportunity to test a new way of providing that access locally, while ensuring patients are seen by the right clinician, in the right place and at the right time.
By starting with a carefully managed pilot, we can learn what works well and develop a service that is safe, effective and sustainable for the future.
The service will be reviewed regularly throughout the pilot. Feedback from patients and staff will help shape future developments.