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NHS Borders values all types of feedback as it helps us improve the services we provide. Please download our leaflet for further information about how to provide feedback or make a complaint. We would always encourage you to feedback to staff as soon as possible but we understand that not everyone finds this easy. There are other ways you can let us have your feedback including:

Email: complaints.clingov@borders.scot.nhs.uk
Telephone: 01896 826719

NHS Borders Feedback and Complaints Team
Borders General Hospital
Melrose TD6 9BS

Patient Advice and Support Service (PASS)

PASS is an independent service which is part of Scottish Citizens Advice Bureau (CAB). It aims to provide free confidential information, advice and support to patients, their carers and families about services provided by NHS.

Care Opinion

Care Opinion is an independent organisation that provides an online forum for patient feedback. Patients and carers can tell their story about their experience of the NHS. NHS Borders will always respond to any feedback provided.

Health Rights Information Scotland

Find clear, accurate and up to date information about your health rights at Health Rights Information Scotland. This includes information about what you can expect from the NHS, accessing your health records, and being involved in decisions about your health care.