Start of main content

Area Covered:

Galashiels and surrounding areas including Clovenfords, Tweedbank and Lindean.

When are we open:

When the surgery is closed call NHS 24 on 111. They have trained medical staff who can give approporiate advice or will refer you to Borders Emergency Care Services (BECS), the out of hours service operated by NHS Borders.

How to contact us:

Tel: NHS 24 on 111 - outwith normal opening hours (see above) and on public holidays.
Please not that we may not repond to or act on fax messages or email messages until the next working day at the earliest, and that the fax machine and emails are not monitored outwith normal hours.

Staff List:

Dr Leanne Bewsher (GP)
Dr Paul Jordan (GP)
Dr Leanne MacDonald (GP)
Dr Sarah Johnston (GP)
Mrs Barbara Black (Practice Manager)

Making an appointment:

To make an appointment, please phone between 8:00am and 6:00pm Monday - Friday. 

We also use EMIS Access which enables you to book an appointment online (with a GP only - not Practice Nurses).  This system also allows you to re-order your repeat prescription online.  If you are interested in registering for this service please collect a registration form from the surgery.
 
Out of hours: NHS 24 on 111
When the surgery is closed (see 'Surgery hours' above) you should telephone the NHS 24 helpline on 111 who will give appropriate advice or will refer you to Borders Emergency Care Service (BECS), the out of hours service operated by NHS Borders.

Home visits:

Home visits are for housebound patients, or patients who are too ill to come to the surgery.   Requests for home visits should preferably be made before 10.00am so that the doctors can plan their working day.   Please tell our receptionists why you need a home visit and an indication of the urgency as this will help the doctor on duty to prioritise home visits/calls.   The doctor on duty may call you back to discuss your problem or give appropriate advice.

Repeat prescriptions: 

We operate a 48 hour prescription service for requests for repeat prescriptions – this excludes Saturdays, Sundays and public holidays.   Some pharmacies in our area offer a repeat prescription collection service for patients – i.e. when you order a repeat prescription, the participating pharmacy of your choice will collect the signed prescription and dispense the items, meaning you do not have to visit the surgery to collect the prescription and take it to the pharmacy.  Although most pharmacies offer  a daily collection, if you use this service, you should allow extra time when ordering items.

We also use EMIS Access which enables you to order your repeat prescriptions online (this service can also be used to book appointments with the GP).  If you are interested in registering for this service please collect a registration form from reception.

Please read the right hand side of the prescription as it may contain important messages, including requests that you attend the surgery for review before further repeat prescriptions are issued.

Suggestions/Complaints:

We welcome suggestions or comments about how we can improve the service we provide.   If you dissatisfied with any aspect of the care or service you receive, please discuss this with the doctor or nurse you are seeing, or if you prefer with the Practice Manager.

Clinics List:

We operate an appointment system for all of our clinics including:
Asthma/COPD
Healthy Heart
Blood Pressure
Cervical Cytology
Diabetes
Family Planning Advice
Childhood Immunisation
Maternity Care
Well woman & Well man
Removal of warts