Requesting Information under the Freedom of Information (Scotland) Act 2002

Anyone can make a request but this must be in writing, so there is a permanent record of it. This could include:

  • a letter
  • an email
  • a handwritten note

NHS Borders has a duty to help people who cannot make their request in writing.  For advice please contact the Freedom of Information Office on 01896 825545.

What information do we need to process your request?

When you request information from us you will have to provide us with enough information for us to ensure that we can promptly process your request. Therefore, to avoid delay, you should include the following information:

  • your full name, full address and if relevant, your e-mail address, and phone number.
  • your preferred method of communication; e-mail, fax, or telephone
  • the topic of your request together with a brief but concise description
  • the date range associated with your request

What will happen to your request?

Your request will be dealt with by the NHS Borders Freedom of Information Office, we will respond to and follow up your request by:-

  • acknowledging receipt of the request detailing the date a response will be due
  • if required, the applicant may be asked to provide further information or clarification of their request
  • responding to the applicant, within 20 working days, with the information requested (subject to exemptions)

If you have a Freedom of Information Request you would like to make to NHS Borders please send to:

Freedom of Information Office
Room 2EC3
Borders General Hospital
Melrose TD6 9BD
Tel:  01896 825545