Class description:
Information about how we perform as an organisation, and how well we deliver our functions and services.

The information we publish under this class includes:

Description

How to access it/details of any charges

Key Performance Indicators

Information on NHS Borders key performance indicators and performance against them.  This includes information such as:

  • Local Delivery Plans
  • HEAT Targets
  • Access to Treatment / waiting times
  • Delayed Discharges
  • Infection Control reports and information
  • Healthcare Associated Infection (HAI) reports

/corporate-information/key-publications/?category=Board+Papers&keyword=&month=&year=

 

 

 

 

 

 

 

 

/patients-and-visitors/our-services/other-services/healthcare-associated-infection-(hai)/

Audits & Inspections

Information about audits and inspections carried out by external bodies - for example, Healthcare Environment Inspectorate (HEI).

HEI - http://healthcareimprovementscotland.org/programmes/inspecting_and_regulating_care/environment_inspectorate_hei.aspx

Audit Scotland - http://www.audit-scotland.gov.uk/

Code of Corporate Governance - /media/342110/code-of-corporate-governance-april-2015.pdf

Annual Performance Report

Includes information on the Annual Accountability Review and Annual Accounts.

/corporate-information/about-the-board/the-boards-performance/  

Patient feedback

Information on how to provide feedback on our services. 

/feedback-and-complaints/

Complaints

Complaints statistics

/media/327092/30-06-15-feedback-and-complaints-annual-report-1415.pdf

Scottish Public Service Ombudsman  (SPSO)

Findings and our responses

/corporate-information/about-the-board/scottish-public-services-ombudsman-reports/