I am new to the area. How do I get my hearing aids serviced?
If you have previously been issued with hearing aids by another department in the UK we require a new referral from your GP to access our services. We can then request your previous audiology notes from your original provider if necessary.
Can I get a hearing aid that just sits into my ear?
NHS Borders do not provide In The Ear style hearing aids unless there is a medical reason preventing you from wearing a Behind The Ear device.
I've lost my hearing aid. What do I do?
Your hearing aids are valuable medical devices and remain the property of NHS Borders. If you lose a hearing aid you should report its loss to the department and you will be advised of the next steps.
How often should I get my hearing checked?
We currently advise patients to contact us for a reassessment appointment every 3 years in order for us to check your hearing levels and make any necessary adjustments to your hearing aids. You should continue to service your aids every 4 – 6 months between these reassessment appointments. Please note we will not automatically call you back for servicing or reassessment. It is your responsibility to contact us when these are due.
Can I apply for a National Entitlement Card for free bus travel?
You are entitled to free bus travel if you are profoundly or severely deaf. This is defined as a bilateral hearing loss greater than or equal to 70dBHLs averaged over 1, 2 and 4KHz. You can request a letter confirming this from your audiologist. If you have been deaf since birth, a letter from your GP confirming this is fine too.
For more information: https://www.transport.gov.scot/concessionary-travel/60plus-or-disabled/#37403