NHS 24 - Call free on 111
From now on, people with non-life threatening conditions, who would usually attend the Emergency Department (ED), should call NHS 24 first on 111, day or night.
NHS 24 will now assess you by telephone and refer you to the right care by the right healthcare professional as close to home as possible. This could include self-care, GP practice or primary care, community pharmacy or referral into the flow centre at the BGH for a clinical assessment.
Following assessment by NHS 24, if the patient still needs to attend ED the local flow centre will schedule an appointment.
It is important that if you think you have a genuine life threatening emergency you should still call 999 as you did before or come to the emergency department, where our team will be able provide you with emergency medical care.